Genesys Contact Center Solutions Provider

tring supports & customizes Genesys services

Our partnership with Genesys has been going for about 14 years. Over 200 Tring's employees are supporting, customizing, and operating Genesys products for many of the largest and most recognized world leaders in telecommunications, retail, finance, telemedicine, and government area. Our customer's success is a cast-iron proof of accelerating ROI and rapid boosting their business.

We offer solutionson Genesysbase

Genesys Customer Experience SolutionS

As customer requests always rise rapidly, we always provide the newest top-of-the-line management technology. Our team configures and customizes Genesys products to specific requirements and expectations, providing the highest levels quicker your customer experience according to your Genesys platform. We help you develop a seamless omnichannel experience for your customers to ensure them remain at the center of your call center operations.

Genesys Planning & Technical Services

After many years of working experience, we have found out that every successful business must predict any failure. Owing to anticipate all possible outcomes your company will stay afloat, keeping its own position in the market. Also, it ensures maximizing your investments. Within 20-year experience, we’ve managed about a few dozens of successful Genesys implementations. Helping to develop the Genesys base code, allows us to manage all the technical services. You can inquire more about the suggested planning and technical services for your Genesys implementation.

Genesys Employee Engagement Solutions

We know how to optimize the working process, delivering exceptional experiences and support to your customers. Inasmuch as we help your agents to support customers and involve efficient interaction with them. Сooperation with us will make your reports include the proper information, and data will always occur up-to-date. Although Genesys provides your agents all the needed tools and information for customer interactions, our main goal is to make sure whether you have the necessary support and your products run effectively and correctly.

Tring teamdevelopsfrom scratch

And provide support, testing, and delivery of different Genesys products. Here is a list of the different solutions we offer our customers.

  • initial configuration

    Solution for initial configuration and management of core entities required for contact center functionality.

  • outgoing interactions

    Solution for configuration, scheduling, ad execution of outgoing interactions on several digital channels.

  • managing workforce

    Solutions for contact centers administrators allow them to manage workforce and staffing plan.

  • tools for agents

    Tools for contact center agents: widgets, adapters, web phone, integrations with messengers and other.

Just take a look at the currentresults

Knowing the customer's differences, enables us to create an ultimate omnichannel experience for each of them. Our team successfully configures and customizes Genesys products to specific requirements and expectations. Results quantity prove it well.

  • 253

    skilled-up expert employees

  • 15

    projects successfully done

  • 400+

    satisfied B2B customers

we’d provide Genesys productssupportyou deserve

With Tring you will receive the needed support, skilled-up expert employees, and quality product customizing. Quality, attentive and smooth cooperation awaits for you.